IBM Installation Manager and IBM Packaging Utility GUI crashes while advancing through wizard screens on recent updates of RHEL 6
roblem(Abstract)
The IBM Installation Manager and IBM Packaging Utility GUI crashes on RHEL 6 updates 5 and 6 during the installation of a product and while advancing through the wizard screens.
Symptom
The GUI crashes and a JVM termination window pops up with the following text:
JVM terminated. Exit code=1
/opt/IBM/InstallationManager/eclipse/jre_7.0.0.sr6_20131213_1238/
jre/bin/java
-Xms40m
-Xmx512m
Cause
An Eclipse defect, tracked here https://bugs.eclipse.org/bugs/show_bug.cgi?id=441705, causes the crash.
According to the Eclipse bug description, the crash occurs only on Linux systems where the GTK version is “2.24” or higher and the “cairo” library’s version is lower then “1.9.4”.
To verify that this is indeed the cause for the crash, execute:
$ rpm -q gtk2
Example output:
gtk2-2.24.23-6.el6.s390x
gtk2-2.24.23-6.el6.s390
$ rpm -q cairo
Example output:
cairo-1.8.8-3.1.el6.s390x
cairo-1.8.8-3.1.el6.s390
Resolving the problem
To workaround the issue, upgrade the “cairo” library.
Download a version of the cairo library that is at least “1.9.4”
x86 64-bit example: ftp://fr2.rpmfind.net/linux/sourceforge/f/fu/fuduntu-el/el6/current/TESTING/RPMS/cairo-1.10.2-3.el6.x86_64.rpm and execute:
rpm -U cairo-1.10.2-3.el6.x86_64.rpm
x86 32-bit example: ftp://fr2.rpmfind.net/linux/sourceforge/f/fu/fuduntu-el/el6/current/TESTING/RPMS/cairo-1.10.2-3.el6.i686.rpm and execute:
rpm -U cairo-1.10.2-3.el6.i686.rpm
Another option is to not run the Installation Manager in GUI mode but in Command-line, Console or Web UI mode.
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